30-Day Money-Back Guarantee

We want you to buy from KevraTech with confidence. If you're not satisfied with your purchase, you may request a return within 30 days from the date your order is delivered.

How to Request a Return

To request a return, email us at contacto@kevratech.com with:

• Your order number

• The reason for the return

• Photos or videos of the product if it is damaged, defective, incomplete, or not working properly

We will respond within 1–2 business days with return instructions.

Please do not send a product back without receiving return instructions from us first. The return address may vary depending on the fulfillment provider used for your order.

Return Condition

To qualify for a full refund, products returned because of a change of mind or personal preference should be returned in substantially the same condition in which they were received and should include all original parts, accessories, and components.

Customers may reasonably inspect and test the product after delivery.

Products showing significant damage caused by misuse, abuse, improper handling, unauthorized modification, or other damage occurring after delivery may not qualify for a full refund.

If a returned product is missing parts or accessories, or has suffered damage attributable to the customer that reduces its value, KevraTech may issue a partial refund reflecting the loss in value or, in cases of substantial damage, decline the refund where permitted by applicable law.

We will document the condition of returned products before making any reduction to a refund.

Returns requested after 30 days
Return requests made more than 30 days after delivery may not be accepted for change-of-mind or personal-preference returns. This limitation does not affect any warranty rights or consumer rights that may apply to defective, damaged, incorrect, or non-conforming products under applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, incorrect, or with parts missing, contact us as soon as possible at contacto@kevratech.com.

If the problem existed when the product was delivered, you will not be penalized for that condition. We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund.

Return Shipping

For returns caused solely by a change of mind or personal preference, the customer is responsible for applicable return shipping costs.

For products that arrive damaged, defective, incorrect, or incomplete, KevraTech will provide the appropriate return or replacement instructions and cover applicable return costs where required.

Do not return an item to an address of your choosing. Always follow the return instructions provided by KevraTech.

Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card issuer may require additional time to post the refund.

If the returned product has customer-caused damage or missing components, we will notify you before issuing any reduced refund and explain the reason for the adjustment.

Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided fulfillment has not already progressed beyond the point where cancellation is possible.

After this period, the order may already be processing and cancellation might no longer be available.

Exceptions

A full refund may not be available when:

• The product has been significantly damaged through misuse or improper handling after delivery.

• Parts, accessories, or components originally included with the product are missing.

• The product has been modified or tampered with.

• The return does not comply with the conditions described in this policy.

These limitations do not apply to defects, damage, missing components, or incorrect products that were present when the customer received the order.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.